Maximise your Process

In the new era of business management and transformation, an increasing number of organisations are looking at re-orienting themselves into a process-centric, customer-focused enterprise. This paradigm shift has led to the evolution of Business Process Management (BPM) as a principal management discipline in the 21st century.

BPM enables strategic planning of business goals, driving process improvements and innovative application of technology for greater agility.

Management in all business areas and human organisation activity is the act of getting people together to accomplish desired goals and objectives. Management comprises planning, organising, staffing, leading or directing, and controlling an organisation (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources.

The core BPM philosophy dwells on the synergistic balance between people, processes and technology to drive improvements, maximise value and enhance business performance through cost reduction and increase in productivity.

Because organisations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. This view opens the opportunity to ‘manage’ oneself, a pre-requisite to attempting to manage others.

What is Business Process Management

Business process management (BPM) is a management approach focused on aligning all aspects of an organisation with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. Business process management attempts to improve processes continuously. It could therefore be described as a ‘process optimisation process.’

BPM is a critical part of ITSM – IT Service Management. Without driving good business process management, your IT Service Management initiatives would fail. All disciplined IT Service Management implementations include well-developed BPM processes.

Because BPM allows organisations to abstract business process from technology infrastructure, it goes far beyond automating business processes (software) or solving business problems (suite). BPM enables business to respond to changing consumer, market, and regulatory demands faster than competitors – creating competitive advantage.

Most recently, technology has allowed the coupling of BPM to other methodologies, such as Six Sigma. BPM tools now allow the user to:

  • Design – The process or the process improvement
  • Measure – Simulate the change to the process
  • Analyse – Compare the various simulations to determine an optimal improvement
  • Improve – Select and implement the improvement
  • Control – Deploy this implementation and monitor the improvement and feed the performance information back into the simulation model in preparation for the next improvement iteration

This brings with it the benefit of being able to simulate changes to your business process based on real life data (not assumed knowledge) and also the coupling of BPM to industry methodologies allow the users to continually streamline and optimise the process to ensure it is tuned to its market need.

How can DKode IT help you with your Business Management?

Whatever your business process or IT management needs, I can provide your organisation with an impartial outside view of your business systems and processes. With a wide range of specialist knowledge and insight, I can transform your business into a lean, mean, business-fighting machine, which will operate at peak efficiency – allowing you to concentrate on your core business activities and respond to changing business dynamics, giving you an edge over your competitors.

If you require a Business Manager to be assist in making your business more effective, then contact DKode IT